A GoHighLevel workflow is not working when the lead arrives and the message, the move, or the task never happens. The pictures of the workflow can look finished. The contact still sits where they started.
Seven checks before you rebuild it
Pick one real contact who should have moved, then walk these in order.
- The trigger never happened: the form, the booking, the tag, or the missed call did not occur.
- A filter excluded that contact, so the path looks on and still skips them.
- The contact entered once, and the workflow is set not to let them in again.
- The next action is a text, and the US sending number is not registered, so nothing leaves.
- The next action is an email from an address that is not verified.
- The calendar step points at a calendar the staff do not use.
- You are watching a test contact, not the lead who actually filled the form.
If the trigger did not happen, the workflow is innocent. If it happened and a later step is quiet, that step is the job.
When the account is the problem
If nobody can say what the workflow is for, more boxes will not help. Write the path in one paragraph: where the lead comes from, who is told, and what “won” means. GoHighLevel setup can repair that path or replace the parts that loop. US texting registration stays the business’s filing. The studio fee is a milestone, paid when the sample contact finishes the path you wrote.
Questions
Why would a workflow look correct and still do nothing?
The trigger event never happens, a filter excludes the contact, or the contact is already in the workflow and the setting says not to re-enter.
Should I rebuild the whole account?
Not as the first move. One sample contact, walked from the form to the last step, shows the break. A rebuild is for an account nobody can explain.
Can Uplaps repair an existing GoHighLevel account?
Yes. Send the path that should happen. The repair is a milestone, with no advance.